FAQ — GTA Appliance Pros

Question 1

How do I book a repair?

Accepted Answer

You can book online using our contact form or call us directly at (647) 996-7555. We'll confirm your appointment within 1–2 hours and send a technician to your home on the same day or next available slot.

Question 2

Do you offer same-day service?

Accepted Answer

Yes — same-day service is available Monday through Friday for most GTA locations. Call us before noon and we'll do our best to get a technician to you that day. Weekend same-day slots are limited, so booking early is recommended.

Question 3

What happens during the service visit?

Accepted Answer

Our technician will diagnose the issue, explain what's wrong in plain language, and give you a full written quote before any work begins. If you approve, repairs are completed on the spot in most cases. You only pay if you're satisfied with the diagnosis and choose to proceed.

Question 4

How long does a typical repair take?

Accepted Answer

Most repairs are completed within 1–2 hours. Complex jobs requiring special-order parts may require a follow-up visit, but we'll always let you know upfront if that's the case.

Question 5

Do I need to be home during the repair?

Accepted Answer

Yes, an adult (18+) must be present for the full duration of the service visit. This is required for safety, insurance, and to approve the quote before work begins.

Question 6

How much does appliance repair cost?

Accepted Answer

Our service call fee is $159.99 — waived if you proceed with the repair. Labour starts from $140, plus the cost of parts. We provide a full written quote before starting any work, so there are no surprises.

Question 7

Is there a diagnostic or service call fee?

Accepted Answer

We charge a flat $159.99 service call fee for the diagnostic visit. If you proceed with the repair, this fee is fully waived — you only pay for labour (starting from $140) and parts.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), debit, e-Transfer, and cash. Payment is collected at the end of the service visit once the repair is complete.

Question 9

Will you tell me if a repair isn't worth it?

Accepted Answer

Absolutely. If the cost of repair approaches or exceeds the value of the appliance, we'll tell you honestly. We'd rather give you a straight answer than charge you for a repair that doesn't make financial sense.

Question 10

Do your repairs come with a warranty?

Accepted Answer

Yes. All parts we supply are covered by a 90-day parts warranty. Our labour is covered by a 30-day workmanship guarantee. If the same issue recurs within the warranty period, we'll return and fix it at no additional charge.

Question 11

What if my appliance breaks down again after the repair?

Accepted Answer

If the same fault recurs within 30 days of our repair, contact us and we'll return to resolve it free of charge. If it's a different issue, a new diagnostic visit will apply.

Question 12

Are your technicians certified?

Accepted Answer

Yes. All GTA Appliance Pros technicians are factory-certified and fully insured. We carry liability insurance on every job, so you're protected throughout the repair process.

Question 13

Which cities do you serve?

Accepted Answer

We serve the full Greater Toronto Area including Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill, Oakville, Burlington, Pickering, Ajax, Whitby, and Scarborough. If you're unsure whether we cover your area, give us a call.

Question 14

Do you charge extra for travel outside Toronto?

Accepted Answer

No travel surcharges for any city within our standard service area. The diagnostic fee is the same regardless of your location in the GTA.

Question 15

Do you service condos and apartments?

Accepted Answer

Yes. We regularly service condos, apartments, townhouses, and detached homes throughout the GTA. Just let us know your building type when booking so we can plan accordingly.

Frequently Asked Questions

Still Have Questions?